| 1. A SEPARATE
claim is required for EACH shipment.
This means you must file a separate claim for hold baggage,
a separate claim for household goods, and a separate
claim for nontemporary storage. You have two years from
the date of delivery to present a claim to this office.
Mailed claims are presented when they are RECEIVED
by a claims office - not when they are put in the mail.
If you are filing more than one claim, please keep your
paperwork separate when presenting your claims.
2. Claimants
with any type of private insurance MUST
file a claim with the insurer BEFORE
filing a claim with the U.S. Government. The claim with
the insurance company must be settled before the Coast
Guard can pay your claim. If your insurance will
not cover the loss/damage, so indicate and attach a
copy of the letter from your insurance company.
3.
If you are reimbursed for any items by your insurance
company, those items MUST STILL BE CLAIMED
on your DD Form 1844 because this office cannot pay
your deductible (Handout
- Private Insurance).
4. When presenting
your claim, please notify the Claims Office if you purchased
insurance through the carrier.
5. If the
carrier requests an inspection of your shipment for
loss or damage, you must allow the inspection. Refusal
may result in denial of your claim. The carrier may
not remove any of your property during the inspection.
6. If the
carrier damaged your residence during pickup or delivery,
you must file a claim for the damage through the delivery
carrier. The Claims Office cannot pay for damage to
real property.
7. Please
be advised that:
a. Claims
must be presented in
writing within two (2) years
of the date of accrual (the date of delivery). A
claim cannot be paid if it is presented more than two
years after accrual. The DD Form 1840/1840R (the pink
forms) must be dispatched within
75 days of delivery of the property. All damage
noted during delivery or unpacking must be included
on the pink forms. The amount paid for your claim may
be reduced if you do not file the pink forms within
75 days or if you do not note all the damage on the
forms.
b. Your property
may be inspected by the CIO and/or the carrier (Handout
- Inspections/Salvage).
c. DO
NOT repair, replace or throw away any property
listed on your claim until your claim is settled or
you get permission from the Claims Office.
d. DO
NOT cash any check or sign any release from
the carrier without first consulting the Claims Office.
e. You must
give any correspondence received from the carrier or
warehouse to the Claims Office.
f. If some
of your property is missing, the carrier has the right
to try to find the property. The carrier has 30 days
from when this office notifies the carrier of the loss.
You must wait 30 days from the time you turned in your
DD 1840/40R before you submit your claim to this office.
g. In a member's
absence, another person may present the claim if he
or she has a power of attorney or letter specifically
authorizing him/her to file a claim on behalf of the
soldier. In such a case, the person signs as follows:
Member’s Name
by: Person’s
signature, Attorney-in-fact
8. A function
statement is important if any electrical items suffered
damage. The statement establishes that the item was
in proper working order prior to shipment. Make sure
you indicate whether the damage noted upon receipt of
the item was present when it was packed for shipment.
For example:
My household
goods were shipped from Portsmouth, Virginia to Clearwater,
Florida under GBL # WP227189. My Panasonic VCR (inventory
#15) was in excellent working condition before shipment.
I know this because my family and I used the VCR to
watch a movie the day before the movers came to pack
my household goods. The VCR worked fine at that time.
SIGNATURE
PRINTED NAME
DATE
9. For verification
of readily visible damage, it is very helpful to have
photographs of the damaged item(s).
10. A missing
item statement is an easy way to list everything that
is missing from a shipment onto one document. You can
either type or neatly print the statement on a piece
of paper. For example:
MISSING ITEMS
STATEMENT
The following
items were missing when my household goods were delivered.
They were items I owned and used prior to the move,
but were not delivered at destination by the carrier.
After my household goods were packed, I checked all
the rooms in my house to make sure no items were remaining.
All items were packed by the carrier.
Inventory
number Item description Item’s location in house
121 Panasonic
VCR living room
184 Hummel
figurine dining room
ADDITIONAL
COMMENTS:
You can use
this area to explain or outline any other matters you
feel are relevant or important to the way your shipment
was handled. For example: I heard one of the packers
say he wished he had a VCR like mine or I did not notice
this item was missing at the time of delivery because
the carrier did not give me time to unpack the boxes
before he left.
SIGNATURE
PRINTED NAME
DATE
11. We suggest
you turn your claim in to the Command Claims Investigating
Officer for review. If you decide to send it yourself,
send it certified mail, return receipt requested. You
may turn your claim in at any DoD installation; however,
processing and payment can be done only by this office.
12.
Remember that we can only pay for personal property.
Some items are not payable by statute (Listing
of unpayable claims/items). We are also limited
to paying only for the current value of household goods
(depreciated
value). If you want to ship your goods with
Full Replacement Protection insurance, see the Transportation
Officer or your insurance company for availability.
13.
Checklist.
14.
Forms.
Adobe Acrobat.
DD
Form 1840R 
DD
Form 1842
DD
Form 1844
Notification of Loss or Damage at Delivery 
15. Listing
of Repair, replacement, and restoration firms. |
