| Customer
Service Call Policy
As our customer, you are the most
important part of our business - and should you have
a question or issue, we want to serve you in the most
efficient way possible. Therefore, we ask you first
to check the payment status of your invoice at our Payment
History Inquiry Application. In the event you need
further assistance, please contact us via our customer
service number(s) below or via the web using our Web
Payment Inquiry form.
When you
call our customer service line, we make every effort
to answer your call in person within five minutes. After
five minutes (in the event we are experiencing high
call volumes) we will ask you to leave us a voice mail
message.
Please include the following information
in your voice mail or email message:
- Nature of your inquiry
(payment inquiry, field question, etc.)
- Agency to which services were provided (Coast Guard, TSA or FAMS)
- Company and contact person name and phone number
- Purchase order number
- Invoice/Account number
- Invoice Date and Amount
You may reach our Customer Service Section at:
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